Question 1

How do I order?

Accepted Answer

Please place your order via our SO BAKED  dropdown.

Question 2

What are your store hours?

Accepted Answer

Our bakery is open M-F 9-5:30pm EST .

Question 3

Do you use fresh ingredients in your bakery products?

Accepted Answer

Yes, we only use the freshest ingredients in all our bakery items to ensure the highest quality and taste.

Question 4

Where is your bakery located?

Accepted Answer

We are located in Orange Park, FL and is currently operating out of a licensed kitchen while we wait for a new physical location to be ready. Keep an eye on our website and social media for updates!

Question 5

Does KBB offer vegan and gluten-free options?

Accepted Answer

Yes, Kay Bakess Bakery offers both vegan and gluten-free options for our customers. These specialty items come with an additional charge because we use top-of-the-line ingredients as replacements to ensure the highest quality. For gluten-free options, we require you to submit a form, and the price difference usually ranges between an extra $4-7. This small upcharge helps us maintain our commitment to providing delicious and high-quality baked goods that meet diverse dietary needs.

Question 6

Can I change or cancel my order?

Accepted Answer

Yes, to change or cancel your order you must contact us at 904-413-8696 within  48-72 hours after placing your order since orders could take up to a week to be processed.

Question 7

Do you offer pick up and delivery?

Accepted Answer

Yes we offer pick up in the orange park area as well as  delivery in saint augustine and jacksonville.

Question 8

How much is delivery?

Accepted Answer

Delivery fees range anywhere from $10-20 any orders over $100 automatically qualify for free delivery within a 35 mile radius there will be an additional $10 fee after.

Question 9

Where can you ship to?

Accepted Answer

We currently offer nationwide shipping in the USA.

Question 10

How much is shipping?

Accepted Answer

Shipping varies since it is calculated by USPS calculator by weight of your products that you ordered can start at $7-25.

Question 11

Does KBB offer wholesale bakery items for restaurants and cafes?

Accepted Answer

Yes, Kay Bakess Bakery offers a variety of wholesale bakery items to expand restaurant and café menu options. To inquire about what we can provide or to explore our offerings, please message us via email at orders@kaybakess.com.

Question 12

Does KBB offer catering services for parties and corporate events?

Accepted Answer

Yes, Kay Bakess Bakery caters to both parties and corporate events! To ensure we can best accommodate your needs, please plan in advance and either fill out our catering request form or contact us via email at orders@kaybakess.com.

Frequently asked questions